Job Description

Estimator/Customer Service Representative

A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Greenville/Greer area is looking for an experienced Estimator/Customer Service Representative. We have a fast paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals. We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Manufacturing, Real Estate, Contractors, and Construction. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer. This is where our Customer Service Team comes in! Our Estimator/Customer Service Representatives works closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

Responsibility Overview:

• Prepare estimates for all production jobs based on customer specifications as received from Outside Sales Representatives, Customer Service Representatives, and General Manager/Owner.
• Price all production work using proven standards. Estimate nonstandard work in conjunction with the owner or the general manager.
• Train Outside Sales Representatives and Customer Service Representatives on options for improving quality while lowering prices of jobs for presentation to customers.
• Process customer orders in a courteous, efficient and timely manner.
• Provide service to customers in our office, over the telephone and by email.
• Help the customer by identifying their requirements and providing the services and products that best meet their needs.
• Show expertise by communicating with the customer about our products, services, and capabilities.
• Ensure that all their requirements are met for their unique projects.

Skills we are looking for:

• A positive, very detailed oriented people pleaser
• A willingness to be proactive and take action
• Excellent communication skills (verbal & written)
• Strong computer skills
• Team player that can work with others to deliver a project on time

Skills desired, but not required:

• Previous experience in business to business
• Printing and signage experience
• Experience with PrintSmith Vision

Benefits and compensation:

• Initial and ongoing training
• Competitive compensation
• Paid holidays and vacation
• Indoor and comfortable working environment

If this sounds like you, please email your resume to opportunities@PIPgsp.com and we will review your qualifications. If it looks like a good fit, the next step would be a phone interview. Compensation: $35,000.00 - $45,000.00 per year

We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.

If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is PIP and its independent franchisees. PIP is a leading industry provider of printing, signs and marketing services, but we're less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard…and play harder. It's part of our DNA.

With several career paths to choose from – sales, marketing, design, production, operations – no matter the role you choose, you'll be working in an organization that cares about you. At PIP you can make a difference.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIP.

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